💌 CONTACT & FAMILY SUPPORT

We're Here to Help Your Town Bloom

Reach us by email anytime or use our self-service portal for instant order lookup and town restoration.

📧

Direct Email Support

Email our family support desk anytime for billing help, refund requests, or COPPA parent requests:

support@hugit.town

🎫

Self-Service Customer Portal

Restore your 12×12 Sanctuary Grid to any browser in 1 click or manage your Steward Pass subscription:

Open Customer Portal →

🤖

Filtered AI Support Helper

Need an instant check on your order reference (`HUG-...`) or town status? Ask our filtered AI helper on the portal:

Ask Support Helper →